The board and management of Federal Teaching Hospital, Ido-Ekiti (FETHI) in conjunction with Ministerial Servicom Unit (MSU), Federal Ministry of Health, Abuja, had organised a 3-day seminar on improving service delivery in the hospital for members of Top Management Committee (TMC), Senior Management Committee (SMC), Medical Advisory Committee (MAC) and the Servicom Unit.

The seminar which was declared opened by the Chairman, Medical Advisory Committee (CMAC) Dr Idowu Adebara, on behalf of the Chief Medical Director, Prof. Adekunle Ajayi on Wednesday, had the Servicom Departmental Officers as participants for the first day.

Dr Adebara, who welcomed the resource persons to the hospital, said both Servicom and Clinical Information Desk Officers recently inaugurated in the hospital were not to witch-hunt anybody as wrongly perceived but to enhance improved service delivery.

He said the training was to learn the principles and tenets of service delivery and also develop mechanisms for collating and addressing complaints of the clients and that of the service providers.

“Service Compact (SERVICOM), which was formulated due to the perceived failure of the civil service in year 2004 was not only limited to customer’s complaints and redress, it is also to assist staff to excel and take personal responsibility for their actions.

“The Servicom committee was set up to help us to have excellent service provision. I therefore urge you to make the training an interactive one for the purpose of having improved service delivery within the hospital,” the CMAC charged.

Dr Kayode Jimoh, the hospital’s SERVICOM Nodal Officer, who anchored the programme, applauded the CMAC’s presence and enjoined the participants to be attentive.