The Management of Federal Teaching Hospital, Ido-Ekiti (FETHI), in collaboration with the Ministerial SERVICOM Unit(MSU), Federal Ministry of Health, Abuja, had organised a 3-day training for frontline members of staff in the hospital, tagged, ” *Strategies to Improve Healthcare Service in FETHI”* to foster patient-staff relations and service delivery in conformity to the standards spelt out in the Service Chater of the Hospital.
The programme, which was affirmed as relevant and met its objectives based on the overall workshop ratings by the participants on certain parameters, took place at the Afe Babalola University (ABUAD) Auditorium in the Hospital between Wednesday, 14th and Friday, 16th July, 2021.
The Chief Medical Director, ably represented by Dr. Idowu Adebara, Chairman, Medical Advisory Commitee (CMAC), welcomed the resource persons to the hospital and participants to the workshop on Wednesday.
The training was organised to further improve harmonious cooperation among workers in the workplace and show of empathy beyond competency towards our teeming patients, he said.
He charged the trainees, to make the training interactive and practical for the purpose of having improved service delivery within the Hospital.
Dr. Kayode Jimoh, the hospital’s SERVICOM Nodal Officer, who anchored the programme, applauded the CMAC’s presence and enjoined the participants to pay rapt attention as they explore pratical analysis in perspective together on the principles and tenets of effective Service delivery through performance.
The four-man resource team, led by Mr C.U Okorie, Mr U.A. Ashiogwu and Mr Adakole,
took the participants through different extensive powerpoint presentations on Conflict Resolution and Management Skills, Inter-Personal Relations in the Workplace, Customer Care and Steps toj Creating Good Customer Service, Code of Ethics & Values in the Public Service, followed by an interactive group work discussion on the components of the Patient’s Bill of Rights (PBoR) launched in July 2018, by Vice President Yomi Osibanjo, the document which clearly spells out patient’s rights and consumer awareness, urgent medical intervention and implementation in achieving prompt, qualitative affordable and accessible healthcare delivery system to the people.
Dr Jimoh, who saluted the expertise and experience of the resource team and the FETHI SERVICOM Committee, thanked the Management and CMD in particular for his efforts in repositioning FETHI positively.
He challenged the participants to be a model of calm and control and transmit all they have learnt to their colleagues and closed with this quote;
“The Customer is king, no matter the age, level of education or size, treat them with
respect”.